Warranty and returns
All bought products you can return within 14 days after purchase if you decide. The product has not been used, worn or damaged.
Every product is under warranty 2 years
Outside of 14 days return you can return the goods after this period only if you found out any problem with quality or functionality. The problem must not be caused by inappropriate using or damaging by yourself.
How the returns works?
1) Contact us
a) by email: firstname.lastname@example.org
b) by telephone: +420 727 968 268
c) personally at Fanshop of Czech Ice Hockey Team (Czech Hockey Hall of Fame, Galerie Harfa)
2) Delivery of the claimed products
a) personally at Fanshop of Czech Ice Hockey Team (Czech Hockey Hall of Fame, Galerie Harfa)
b) ship it to our store (
Oficiální Fanshop české hokejové reprezentace, Síň Slávy českého hokeje
190 93 Praha 9, Galerie Harfa, Českomoravská 2420/15a
) with cover/info letter (what is the problem, order no./copy of bill, contact, ...)
3) Resolution of the return
- immediately when we recieve the goods we forward it to our supplier who is gonna check the problem and let us know within 20-30 days if the return is eligible or not, if the supplier confirm fault on their side than you can choose product replacement or money refund